![]() ![]() Since I already had the latest print drivers on my computer that saved me from having to go out to the web on the remote host, searching the manufacturer site for the drivers, filling out the contact form, and downloading them again. TeamViewer also provides the ability to transfer files, simply by “drag-n-drop” from your local machine to the remote computer. The speed and display were good so I was instantly a fan. Because I was remotely connected it was like I was sitting in front of the computer and I was able to poke and prod and gather tons of information on the problem that would have taken me much longer to walk someone through over the phone. Remote controlįor the printer I was troubleshooting I was able to quickly browse around the computer and check the usual suspects: event viewer, device manager, print drivers, IP address, etc. Abracadabra, hocus pocus, like magic the connection is made. Give that information to the person who is going to remote control your computer and they’ll enter it into the full version remote connection tab. When you launch TeamViewer QuickSupport you get assigned an ID and a Password. I was able to walk the person through the TeamViewer website over the phone to download and run the QuickSupport app. ![]() There’s basically two parts to using TeamViewer, the person who is going to have remote control needs to download and install the Full version and the host only needs to download and run the TeamViewer QuickSupport version. All your partner has to do is start a small application, which does not even require installation or administrative rights. With TeamViewer you can remotely control any computer as if you were sitting right in front of it – even through firewalls. I was impressed with their website, easy to navigate and everything was explained in plain language making a great first impression. Here are my first impressions… The website ![]() But this call was for printer support, so I thought I’d give it a try. Most of the support calls I get have to do with virus removal, and internet access is usually compromised, or at least degraded, so remote support isn’t an option. I recently tried out TeamViewer for the first time after it was recommended to me by another tech. ![]()
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